This course will provide an insight into the role of a Treatment Coordinator (TCO) with an introduction to simple NLP (Neuro Linguistic Programming) to aid communication with the whole dental team and to transform the Patient Experience.

A new and effective way to sell to the patient will be introduced and put into practice as part of this fun and proactive day.

• The ‘WOW’ Patient Journey
• Beliefs in Excellence
• Communication Styles
• Discovering Personality Styles
• Moments of Choice
• Building and Strengthening Relationships
• The TCO Process
• Importance of Patient Literature
• Treatment Presentation
• Approach to Selling
• Closing the Process

Course Objectives

On completion of the training session participants will have an understanding of:

1. What they value most as an individual and how that fits in with the rest of the team.
2. Communication styles and personality types and how this impacts on our communication techniques.
3. Proven ways to build rapport and strengthen relationships with others.
4. A new sales technique and be able to implement it.

CPD Hours:  6 Hours verifiable

Who is it for? 

The course is for practice staff wishing to become a Treatment Coordinator

Find out more

For more information about the course please email claudia@connect-dental.co.uk or call 0118 901 6910